Refund & Cancellation Policy

1. Nature of Digital Deliverables

Project JAHNABI develops and distributes digital software products, including Rupantarak Converter (MAX / Pro), Jahnabi Pro Keyboard, Jahnabi Xobdokosh, PrintMint Pro, SEEMS ERP, and associated machine-locked license credentials.

Because digital software licenses and activation keys are delivered electronically via email and cannot be physically retrieved once generated and activated, we encourage users to review product specifications, system requirements, and free trial versions (where available) prior to placing an order.

2. Order Cancellation Policy

• Pre-Activation Cancellations: If you place an order by mistake and notify us within 24 hours of purchase, before an activation key has been generated or bound to your machine, we will cancel the order immediately with a 100% full refund.
• Post-Activation Cancellations: Once a digital license key has been generated, dispatched, and activated on your hardware profile, the order cannot be cancelled unilaterally except under our 7-Day Technical Refund Guarantee below.
• Annual Support Add-ons: Support plans may be cancelled within 3 days of purchase provided no remote technical support sessions or hardware transfer resets have been executed.

3. 7-Day Technical Refund Guarantee

We stand firmly behind the engineering quality of our software. You qualify for a 100% refund within 7 calendar days of purchase under the following circumstances:

• The software consistently fails to install or launch on a supported operating system (e.g., Windows 10/11 64-bit) meeting our published system requirements.
• A critical technical bug or font conversion failure prevents the core utility from functioning, and our technical support staff is unable to rectify the issue via remote assistance (AnyDesk/TeamViewer/Email) within 48 hours of your report.
• Accidental duplicate payments charged for the exact same order or software license.

4. Ineligible Refund Scenarios

Refunds will not be approved under the following circumstances:

• Change of mind after the license key has been delivered and successfully activated.
• Incompatibility with operating systems explicitly marked as unsupported (e.g., running Windows-only desktop software on macOS, iOS, or ChromeOS).
• Refusal to allow our technical support team to inspect or assist with software installation or troubleshooting.
• Violations of our Terms & Conditions, including software cracking, unauthorized license sharing, reverse engineering, or resale.
• Refund requests submitted after 7 calendar days from the original transaction date.

5. Refund Processing Timeline & Method

We process refunds transparently through our authorized Reserve Bank of India (RBI) compliant payment gateway partner, Cashfree Payments India Pvt. Ltd.:

• Review Period: Our support team reviews refund tickets within 24 to 48 hours of receipt.
• Processing Window: Once approved, the refund instruction is immediately triggered in our Cashfree merchant dashboard.
• Bank Settlement: The refunded amount will be credited back to your original payment method (e.g., original UPI ID, debit card, credit card, or net banking account) within 5 to 7 business days, subject to your issuing bank's clearing cycle.
• No Cash Refunds: To maintain strict financial compliance, refunds are never issued in physical cash or transferred to unverified third-party accounts.

6. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please email our support team with the subject line Refund Request - [Your Order ID / Transaction ID]:

7. Registered Business Address